Privacy Policy – Rv5.com

Privacy Policy

Effective Date: January 1, 2023
Last Updated: July 12, 2025

Rv5 LLC (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Customer Relationship Management (CRM) software-as-a-service (SaaS) platform and website (the “Service”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you sign up, use our service, or contact us, we may collect:

Name
Email address
Phone number
Company name
Billing information
Login credentials

b. Usage Data

We collect information automatically when you use our platform, including:

IP address
Browser type
Device information
Pages visited
Time spent on the platform
Referring URLs

c. Customer Data

As a CRM provider, we may store information you upload or manage through the service on behalf of your users or customers. You are responsible for ensuring this data is collected and used in compliance with all applicable laws.

2. How We Use Your Information

We may use the information we collect to:

Provide, operate, and maintain our services
Process transactions and manage billing
Communicate with you about updates, support, and services
Improve our platform and user experience
Monitor usage and detect/prevent fraud
Enforce our Terms of Service

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers (e.g., payment processors, cloud hosting, analytics tools)
Legal authorities when required by law or to protect our legal rights
Business transfers in case of a merger, sale, or acquisition

All third parties are bound to maintain the confidentiality of your information.

4. Data Retention

We retain your personal information as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer data is retained according to your service agreement or upon request.

5. Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict certain data processing
Withdraw consent (where applicable)
Lodge a complaint with a data protection authority

To exercise your rights, please contact us at jn@rv5.net.

6. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

If you are accessing the service from outside the United States, please be aware that your information may be transferred to and stored in the U.S. or other jurisdictions.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, understand user behavior, and improve our services. You can control cookie preferences in your browser settings.